How do you plan staff resources

How do you plan staff resources

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I am trying to assess the coming year's workflow for our staff, and would be interested in hearing if anyone has a tip on the most efficient method of calculating spare resource or potential bottlenecks.

Is this a job for something like Microsoft Project? As I do no know how to use it I am reluctant to go down that route, but don't know of any other efficient methods.

Your thoughts would be greatly appreciated
Ian Main

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