How would you mark HMRC end of year report?

How would you mark HMRC end of year report?

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As it's near the end of the year how would the Awebbers score HMRC against it's own criteria. Seriously this is cut from HMRC website.

HMRC Purpose, Vision and Way
Our Purpose
  • We make sure that the money is available to fund the UK's public services
  • We also help families and individuals with targeted financial support
Our Vision
  • We will close the tax gap, our customers will feel that the tax system is simple for them and even-handed, and we will be seen as a highly professional and efficient organisation
Our Way
  • We understand our customers and their needs
  • We make it easy for our customers to get things right
  • We believe that most of our customers are honest and we treat everyone with respect
  • We are passionate in helping those who need it and relentless in pursuing those who bend or break the rules
  • We recognise that we have privileged access to information and we will protect it
  • We behave professionally and with integrity
  • We do our own jobs well and take pride in helping our colleagues to succeed
  • We develop the skills and tools we need to do our jobs well
  • We drive continuous improvement in everything we do.

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By taxhound
04th Dec 2009 16:43

Should say...

We will lose any letters where the content is too difficult.

You will not know we have lost these letters for at least three months because we won't open any letters until they have sat in a pile for three months.

We will hang on to tax overpayments for dear life.

We will not amend previous years for errors if we think there is the slightest chance we can get away with it - even if this means the "customer" pays tax on money he didn't earn.

We will remove the office name and number from our letters so you have no idea who has written to you and will struggle to find the agents priority phone number.

We will only put call centre numbers on our letters so you don't have a hope in hell of speaking to the person who wrote the letter.

We will leave you hanging on the phone listening to stupid messages for at least three minutes on a premium rate number (yes, premium rate, not national rate, don't give me that rubbish, my national rate numbers are free.  HMRC numbers aren't) before you get a sensible option to press and the chance of speaking to a real person.

We will regularly make mistakes, but if you so much as forget to dot one "i" we will take you to the cleaners.

And we will have the cheek to insist on calling you "customers" even though you have no choice.

Oh I could go on.  Thanks goodness it is Friday...

 

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By welsh_dragon
05th Dec 2009 10:18

only one line required

In the words of Ann Robinson - "You are the weakest link - goodbye"

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