IRIS an acrimonious break-up

I have been with Iris since 2003. At first it was a very happy relationship but with  the advent of the SQL version- nothing but woes – when I was told  that my biggest bugbear (not being able to use the back-up facility) wasn't due to be fixed until mid 2011 I concluded that 31 Jan 2011 would be the clean-break.   

Anyway sometime in December I told Iris I would not be renewing after tax season 31 Jan 2011.   So January 12th when I noticed they had taken payment up to 31 March 2011 I rang Finance to explain and was promptly told I had to give thirty days notice in writing. I was well miffed this was the first mention of any notice. On Monday I spoke to the rude and arrogant head of customer care to be told ;he would terminate immediately and no refund was due as it is ‘company policy’.   But if I have given the thirty days notice why can’t I have the rest of my money refunded ???  

Comments
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i am sure that arrogant little pricks like the one you have had

carnmores |
carnmores's picture

Invoke the Direct Debit Guarantee

BigBadWolf |
BigBadWolf's picture

Can I recommend Digita instead

Darren Loring |

Thank you for your responses

carol-long |

Yes, but ...

Euan MacLennan |
Euan MacLennan's picture

No but

carol-long |

Small Claims

gerrysims |
gerrysims's picture

Invoke the DD Guarantee

aiwalters |
aiwalters's picture

IRIS CCJ's and all that

carol-long |

Why CCJs?

aiwalters |
aiwalters's picture

I agree

BigBadWolf |
BigBadWolf's picture

Another disgruntled customer

satch |

IRIS - bring it on

carol-long |