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IRIS Paymaster - compensation

Posted by AnonymousUser PM | on Thu, 27/04/2006 - 13:47  2577  5 comments | report

We are a small firm of five staff and this debacle has cost us £5000 in lost time and third party IT support fees. In addition we have, today, had a client leave because of the payroll issues!!

I have had a an offer of compensation from IRIS, (about £1200), which, although I'm surprised they offered it, does not come close to compensating for the hassle that their blundering has caused. The fee that we have lost, is lost forever and could be extrapolated to a loss of tens of thousands of pounds.

Thoughts? Has anyone else experienced client fall-out as a result of the paymaster problems?

Monty
Uncle Monty

Comments
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Hi there Monty

carnmores | Thu, 27/04/2006 - 16:30
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Loss of Clients

stratty | Thu, 27/04/2006 - 16:31
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Roll on, roll on

dahowlett | Fri, 28/04/2006 - 20:50
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Compensation - Will Iris Survive Long Enough to Pay?

macdougall | Fri, 28/04/2006 - 08:37
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Dennis, i have just seen your comments

carnmores | Fri, 05/05/2006 - 18:20
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