But it does show the overpayment available for repayment which they were notified from the tax return not received!
Are they still having problems updating the site?
Additionally I am finding that they are ignoring instructions on the tax returns.
I nearly always have to ring them to ask why tax was no included on a tax code, from a return submitted very early, or even on occassion why a rebate was not repaid, even though they have full bank details etc from the return requesting the repayment.
Does anyone else think they ignore a lot of what is on the returns?
Frauke Golding
Replies (2)
Please login or register to join the discussion.
Ignoring instructions on the tax returns
"Additionally I am finding that they are ignoring instructions on the tax returns.
I nearly always have to ring them to ask why tax was no included on a tax code, from a return submitted very early, or even on occassion why a rebate was not repaid, even though they have full bank details etc from the return requesting the repayment."
This is about par for the course. When I have queried this with officers at HMRC, they have no idea why but say, "it just happens".
Doesn't really inspire confidence in the robustness of their systems,does it/