The lunatics have definitely taken over the asylum

 

 

  • Client owed refund of £1,600.
  • Refund pulled for random "security checks".
  • In the mean time HMRC issues threat of court action alleging client's Working Families Tax Credits overpaid by £150.
  • I contact HMRC suggesting that perhaps they should simply deduct the £150 from the refund and pay the balance of £1,450 to the client.
  • HMRC say they "cant do that as its a separate department".  They then say the refund will not be paid until they have received the £150 from the client.

So its a "separate department" when it suits them, but, not separate when it comes to blackmailing clients. 

Comments
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Don't read HMRC's Vision statement C_D

ACDWebb |
ACDWebb's picture

POP

Nichola Ross Martin |
Nichola Ross Martin's picture

B S

cymraeg_draig |
cymraeg_draig's picture

HMRC

Jason Dormer |
Jason Dormer's picture

More examples

MarionMorrison |
MarionMorrison's picture

See You In Court

thomas34 |

30 days not important

petersaxton |
petersaxton's picture

Student Loans Company

David Richards |

Panarama

Jason Dormer |
Jason Dormer's picture

Debt Management & Banking Manual

petefa |

Separate departments?

colinhigginson |

Joined up thinking

pembo |
pembo's picture

B/S

cymraeg_draig |
cymraeg_draig's picture

bit like

pembo |
pembo's picture

Tried to convert to English.

Democratus |
Democratus's picture

To be fair

ACDWebb |
ACDWebb's picture

Customer (underscore) Centric

thomas34 |

If only

cymraeg_draig |
cymraeg_draig's picture