MS mail - attachment not found?

MS mail - attachment not found?

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We use a company secretarial programme to maintain company secretarial records.

Within the programme you can efile forms via an efileit gateway and deal with electronic formations. Both work fine the programme communicates with outlook and the e-mail and its attachments are sent out of the office.

Within the programme there is an option to request company authentication codes in bulk (handy is you have a large number to request). Unfortunately when going through the same process as for efiling of documents we keep getting the message MS mail - attachment not found? and after clicking ok outlook goes through the motions of sending but nothing infact is sent out.

The software vendors report that they cannot recreate the problem and have had no feedback from other users that this is a problem and suggest it is a problem with our server. Our pc support though say its a problem with the software.

Any ideas what the IT problem might be and how to resolve it (our work around it to log onto Companies house as presenter and request codes individually - rather time consuming).
Paul

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