NAO Report re HMRC
"as the department has demonstrated to great effect in recent years, new improved
IT processes frequently add new layers of complexity rather than curing intractable problems. Digruntled and badly trained staff have proved that they are unlikely to overcome these obstacles to delivering better customer service".
Good grief! How damning can a report get? Who is in control of the finances of this monstrous uncontrollable entity, and in which particular decade will it be running to public expectations?
Clive Griffiths
Replies (2)
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Clive
Its OK. apparently the new management is going to sweep in and sort it all out!
Does make one wonder though. HMRC insists that it is accountable to lots of people, but practically that is totally meaningless. Here are a few examples to illustrate what I mean.