Is this normal for HMRC?
As an agent we rang HMRC and after passing the identity checks the conversation went:
HMRC: How can we help you?
Agent: Do you want the NINO or the UTR?
HMRC: What are you calling about first?
Agent: Surely you need the NINO or UTR first?
HMRC: No, we need to know the purpose of your call.
Agent: The purpose of the call is to ask about progress with our letter dated 16 January.
HMRC: Thank you. What is the UTR?
Agent: The UTR is xxxxxx xxxxxx so now you have asked for what we offered at the begininng of this conversation.
HMRC: That's how we work.
Is this normal or have we missed something?
- The stupidity continues 1,369 70
- AML report needed? 159 7
- Bank request To verify Accounts 200 6
- RE assets introduced and rent 70 1
- transactions after account have been closed 307 10
- VAT on work on residential premises (empty for 2 years prior) 62 1
- How to claim subsistence for working away from home 153 2
- Land Rover Discovery 3.0 SDV6 255 Comm Auto 2 seat 387 9
- Marketing and email surprises 448 9
- If you've had any issues posting: Please read this 763 26
- What is IRIS World like? 408 10
- Limited company director - other earnings in the tax year 322 5
- Mlom bollocks 249 4
- VT Transactions Stock Issues 106 2
- Non-Europe based but want to do UK taxes 158 1
- CIMA at the age of 35?? 589 11
- Can I claim Vat on solicitors invoices? 309 6
- Offsetting CT losses against another company 284 6
- Calculating capital gains tax for non-residents UK residential property 167 1
- CIS. Why is it so complicated? 2,377 25
- Straight line write off of Purchase Goodwill ??? 444
- Has anyone been affected by the RBS payment breakdown? 443
- WIP Software 307
- FRS 102 compliant illustrative accounts for an insurance company 293
- No payroll scheme in place 241
- CGT, PPR and transfer of equity to spouse. 235
- Do subcontractors on work for residential (student accomodation) construction 215
- Is there anything wrong with this? 210
- Small Part Disposal of Property 196
- Uncommercial property business 187