Is this normal for HMRC? | AccountingWEB

Is this normal for HMRC?

As an agent we rang HMRC and after passing the identity checks the conversation went:
HMRC: How can we help you?
Agent: Do you want the NINO or the UTR?
HMRC: What are you calling about first?
Agent: Surely you need the NINO or UTR first?
HMRC: No, we need to know the purpose of your call.
Agent: The purpose of the call is to ask about progress with our letter dated 16 January.
HMRC: Thank you. What is the UTR?
Agent: The UTR is xxxxxx xxxxxx so now you have asked for what we offered at the begininng of this conversation.
HMRC: That's how we work.


Is this normal or have we missed something?

There are 12 comments. Login or register to view them.

Computers and departments

AnonymousUser |

and we wonder

AnonymousUser |

You think 23:48 is sad?

Anonymous |

Really worthy of a rant on Aweb?

Anonymous |


Anonymous |

I have a solution -

Anonymous |

Alternative solution,,,,,,,

Anonymous |

Yes that's normal |

Feel better afterwards?

Anonymous |

Crikey!!! |

Apology |

this is the world we live in

mdoussot |