Online Filing Incentive

Online Filing Incentive

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Can anyone please shed some light on the following for me - we have a client who works for an overseas company but duties are in the UK and he has a self-administered PAYE scheme, set up by the Revenue. We have completed the year end forms and submitted them online but have been told he does not qualify for the online filing incentive as it's a self-administered scheme. I am completely gobsmacked by this as it is surely irrelevant that it's self-administered when he has to file the P35 online. Or am I missing something really obvious?!

Any help would be gratefully accepted....
Confused...

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