Overpaid Tax - refunds to agent

I have tried to process tax refunds to be paid to me (as nominee & agent) using the HMR&C online service (for over a week).An error message `Please enter the name of your nominee in name of account holder appears (even though the details have been entered).The online help desk have told me every day that they are trying to resolve the problem.Am I the only one affected ?
AB.
14.5.08.
A B

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Do it the old fashioned way...

claudialowe |