12Pay P45 Help!

12Pay P45 Help!

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Hello, I have a leaver and seem to have made a right mess of this! I calculated the pay for my leaver and printed off the payslip for September (but didn’t run the period forward to file with RTI at that point!) Then I printed my leavers P45 with the leaving date on of 30th September.

Now it seems that I can’t run the period forward or file RTI for September without the system wanted me to recalculate the September wages for this employee and using an OT/M1 code as my leavers form has already been printed!!! Help!

I have not given my leaver their P45 yet – so is there anyway I can delete it? Do the wages again and file with RTI and THEN print the P45??????

Truly stuck, please help!

Replies (3)

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Euan's picture
By Euan MacLennan
27th Sep 2013 10:45

Call 12Pay?

Doesn't it have a support line?

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Replying to Tom 7000:
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By Leanne3017
27th Sep 2013 10:56

Thanks Euan, I did log a support call before posting on here as I thought it might take a while and I'm impatient :) As it happens though they did ring me back straight away and now the problem is solved - 12pay are bloomin marvelous

Thanks (1)
Tom McClelland
By TomMcClelland
27th Sep 2013 12:03

Thanks Leanne

Thanks for the kind words, Leanne. I'm sorry you had to log a call rather than speaking to someone directly as we would normally aim to achieve. September is invariably our busiest month of the year, for some reason (apart from the obvious exceptional cases of April and May)

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