... and again!

HMRC have just called us regarding a client of ours. Leastways ... they said they were HMRC!

I asked for our agent code and was informed they don't have one! I said I needed to confirm they are HMRC and was told they were, because they have a 64-8 with our name on, but don't have an agent code!

I said their lack of confirmation that were HMRC put me in a difficult position regarding confidentiality and I got a sarcy comment saying 'they are only trying to help the taxpayer' and they put the phone down!

It's time HMRC had some proper procedures for confirming their ID when calling accountants, or taxpayers!

Comments
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I agree

BKD |
BKD's picture

BKD - your response reminded us we have caller ID

ShirleyM |
ShirleyM's picture

Waste of our time

Moonbeam |
Moonbeam's picture

Sadly I think they were right

Marion Hayes |
Marion Hayes's picture

Elephant

petersaxton |
petersaxton's picture

In the room

andy.partridge |
andy.partridge's picture

@Marion

ShirleyM |
ShirleyM's picture

to be honest

listerramjet |
listerramjet's picture

Callers should be more clever

petersaxton |
petersaxton's picture

Agent Security Checks

halesir |