Another HMRC computer glitch?

Another HMRC computer glitch?

Didn't find your answer?

I have received enquiries regarding two people who left our employment during 2013/14 whereby HMRC have a significantly higher earnings figure having been (apparently) reported in our year end RTI submission than on their P45.  Apparently one of them received 16 payments of up to £3k a time during August alone!!

Is this a problem that others are aware of?  Any idea what HMRC are doing about it?

Many thanks

Stephen

Replies (4)

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By DMGbus
04th Aug 2014 08:43

Software specific?

What payroll software was used?

I ask this as having used about 5 different payroll softwsaes under RTI I've not seen this particular issue (yet!).

I do know that with one specific software product a duplicate employment record got set up at HMRC end resulting in split PAYE codes for a single actual employment.

Thanks (1)
Old fat furry cat-puss
By bagpuss1968
04th Aug 2014 13:06

Current software is Liquid Accounts

.

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By DMGbus
04th Aug 2014 13:59

Payroll software used

Payroll software that I've used since April 2013 has been as follows:

Brightpay (easiest to use) ( and trouble free)

12pay (trouble free)

Moneysoft (trouble free except support unknowledgable on the one occasion sought)

HMRC Basic Tools (a feature-lacking product in some respects but relatively easy to use; some clients have had serious operational issues with this product)

Pegasus Opera (the most complicated to use, this is the one that helped HMRC generate duplicate employment records in my case for a dozen or so clients) (Recently because of the poor interface, managed to inadvertantly skip a month and not be able to get back into that month due to had to start using HMRC basic tools for rest of tax year for that one employer) (Saving .pdf copies restricted in file name length, Pegasus Opera being a legacy / obsolete software platform) (regarding EYU Opera head office said not possible, but a colleague found how to by lots of trial and error)

Unfortunatelty not used Liquid Accounts.

In the future I've decided to use Brightpay as first choice with two other options to be used only where dictated by third parties.

There is a sixth payroll product I've seen - in terms of being asked how to solve a problem - a free version of Iris - found that an EPS filing for CIS deductions sufferred was non-functional in the free version (unlike BrightPay) so client had to use HMRC basic Tools for the EPS filing.

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Euan's picture
By Euan MacLennan
04th Aug 2014 14:12

End of Year submission

As far as I am aware, the only unique aspects of the EOY submission are the tick-box answers to the "P35" questions and the fact that you say it is the final submission for the tax year.  In Moneysoft, it is in the form of an EPS, so no employee YTD figures are given (apart, perhaps, from SMP etc.).  Even if you included your EOY return on your final FPS for the year, I don't see how the tick-box answers would affect the employees' YTD gross pay and tax figures, whatever software you were using.  I suspect that the problem occurred long before the final EOY submission.

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