I submit payroll for 35 employers who claim Employment Allowance. I have an ongoing battle with HMRC over one of them. Periods 1 to 4 went through no problems, then in Period 5 the system stopped recognising Employment Allowance, which has reached 1,974 to date so well within the 2,000.
Debt Management started chasing this. I wrote on 27 November enclosing the P32 and saying:
1. The glitch is clearly at HMRC's end as I can evidence successful submission to the HMRC database, and I've followed the sam process in these months which I have followed on every client successfully, and on this client from periods 1 to 4.
Now DMB have replied to "pass the buck" and say everything is fine at our end, refusing to answer the request in my letter to manually adjust the system as per the P32 I enclosed.
This is with the AAM team now. I just wanted other people who get this sort of glitch and buck passing to know you are not alone.
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Yes
I had this issue with one client,
They suggested I re-submit an EPS claiming the Employment allowance - which I did - and debt collection have not bothered us since. However I am still not convinced the bug has been fixed or the employer's record put right - I have a funny feeling it will rear its head again.
Every time we have an issue with RTI - HMRC claim that their system is infallible, despite knowing that the bugs exist! Its getting cumbersome now