Can I complain

Can I complain

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A client of mine who came from a previous firm of accountants a couple of years ago continues to receive mail and phone calls from them asking him to get his books in before it's too late etc. He was getting quite fed up and phoned them about 8 weeks ago to have another rant for which must be the 3rd time he has asked them to remove his details. He was ensured he was taken off their system. Now this morning he has received an authority code from HMRC asking for them to deal with his tax affairs! Obviously his UTR has been entered on the HMRC website by them and an authority code requested. He is furious. Is there anything that can be done to stop all this. They are ICAEW regulated.

Replies (8)

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the sea otter
By memyself-eye
13th Nov 2015 15:53

He should Invoice them

for his time, thus ensuring he will get their attention. I'm assured this will work.

Thanks (2)
Replying to MayfieldChris:
Quack
By Constantly Confused
14th Dec 2015 10:37

Assured

memyself-eye wrote:

for his time, thus ensuring he will get their attention. I'm assured this will work.

I think you mean 'ensured' ;)

(sorry I know we all make typos but it makes me feel big pointing them out...)

Thanks (1)
Replying to Paul Crowley:
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By Snoppy76
14th Dec 2015 10:58

Assured.

You would have a field day at my corner shop. They advertise great deals such as 'Calring' beer and 'Maltsers' chocolate.

Thanks (1)
Replying to Mr_awol:
Quack
By Constantly Confused
14th Dec 2015 11:35

Your's

Snoppy76 wrote:

You would have a field day at my corner shop. They advertise great deals such as 'Calring' beer and 'Maltsers' chocolate.

There is a shop near me called 'Your's', makes me feel ill...

Thanks (1)
Replying to Paul Crowley:
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By Mr_awol
14th Dec 2015 12:38

Irony

Constantly Confused wrote:

memyself-eye wrote:

for his time, thus ensuring he will get their attention. I'm assured this will work.

I think you mean 'ensured' ;)

(sorry I know we all make typos but it makes me feel big pointing them out...)

Type your correction in full, and see if you still feel as tall.

Thanks (1)
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By Kelly1234
13th Nov 2015 16:40

Possible breach of data protection act?
Stopping your information being used

The Data Protection Act means that you have a right to ask an organisation not to hold or use information about you that causes substantial unwarranted damage or distress. 

If you do this, the organisation has 21 days to respond to your request, and can refuse only if the information that it holds about you is:

• with your consent
• necessary to agreeing or carrying out a contract
• necessary to carry out any legal obligation that applies to the organisation
• necessary to protect your vital interests

If you think that an organisation has breached the Data Protection Act then under Section 42 of the Data Protection Act you can make a complaint to the Information Commissioner's Office.

Source: http://www.which.co.uk/consumer-rights/regulation/data-protection-act

Thanks (2)
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By jvenegas16
15th Nov 2015 12:35

Simple

Your client should not provide them with the authorisation code, and without that and without a signed 64-8, they will no longer have access to his tax affairs and HMRC will not speak to them in that regard.

There will be very little else they can do, as you will have your evidence of having been instructed.

Thanks (1)
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By Snoppy76
14th Dec 2015 10:17

After months and months of reassurance that they have been removed from the records yet another letter has been received by my client from the same company (which also contained an incorrect postcode). I thought all ICAEW members were supposed uphold professionalism? This is completely the opposite. My client is obviously extremely annoyed. Unfortunately nothing much can be done. A complaint to the ICO will hopefully stop unwanted correspondence, though this shouldn't have to be done. 

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