Client DD for PAYE was set up on HMRC website about 5 months ago and each month I just added another one.
This month I was invited to try the new HMRC option. I said yes, without thinking. Although there is an option for paying paye, and in that bit there is an instruction on setting up a DD, HMRC then have fun booting me out to the login screen again. I've logged in 3 times, trying to find other menu options that lead to the old DD screen but there aren't any.
Have you had the same problem and how have you got around it? I assume I will have to ask client to pay manually.
Meanwhile I will go to "customerservices" on Twitter to see what they say.
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Same here!
I also foolishly agreed to try the new HMRC display option when dealing with a payroll client today. I found that it takes many more clicks, but you get there in the end:
PAYE for Employers, click on 'Make a payment'
Click on 'More ways to pay', select 'Direct Debit (one-off payment)', click on Next
On the next screen, click on Next
... and voila! The old 'Direct Debit payment' screen appears!