CCS Collect Debt Collectors

One of my client's has passed on to me a request for payment, from CCS Collect -Debt Collectors. So far, so good?

The request suggests that HMRC has "authorised them (CCS) to recover amounts due" and that "you will have already received notification of this under separate cover".

Firstly, an advance notification has not been received by my client from HMRC explaining what the situation is and, secondly, on trying to speak with a CCS Collect representative, I was advised that I would need my client's authority. When I explained that I held my client's authority to deal with HMRC directly, the operator pointed out that they would need to speak with my client, before they could continue with the conversation.

The inference is that I am no longer automatically entitled to provide my client with a service in dealing with related HMRC matters.

Yet again another piece of mismanagement in the HMRC hierarchy and, once again, the " poachers" are expected to pick up the tab for the lost time and inconvenience. "Working together" - I ask you.

 

 

Comments
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NO, it's not HMRC hierarchy,

0098087 |

Having been given the client's authority

Time for change |
Time for change's picture

Ridiculous state of affairs

alanlisasimpson |