Client authorisation failed

Client authorisation failed

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I've filled out a request authorisation. I have all the information except potentially 2 different post codes.  I've used both post codes but they both come back with a failed authorisation status.  I have sent a 64-8 to the address on the back of the form although I'm not sure if they have received it yet.  I was just wondering if anyone else has had a problem like this and what they did about it.  I will be phoning HMRC tomorrow but I'm not holding my breath as to being able to get through to them and whether they will be of any use.

Replies (12)

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By rjoconnor81
08th Jan 2015 09:04

Post code

It will be done to the post code information, I have had it a couple of times.  The easiest thing to do is get your client to come to you, call the agent helpline (with the client doing the security), and getting them to find our which address HMRC have.  Once you know this you can do the on-line authorisation.

 

 

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By K81
08th Jan 2015 09:24

If you also enter the clients National Insurance Number this can sometimes cause an error if HMRC don't have it on their SA records.

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By Howard Marks
08th Jan 2015 09:33

Calling HMRC

1) You should be through inside 30 seconds using the agent line, never had a problem with it.

 

2) If you have the facility, copy the client into the call, get him/her to pass security then sort out the address issue.  Stick it on diary for 48 hrs then reissue the PIN online.  

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Replying to edhy:
By Tim Vane
08th Jan 2015 10:11

Recently?

Howard Marks wrote:

1) You should be through inside 30 seconds using the agent line, never had a problem with it.

Have you called recently? Seems to be getting worse...

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Replying to The Dullard:
By Howard Marks
08th Jan 2015 10:19

Recently

Tim Vane wrote:

Howard Marks wrote:

1) You should be through inside 30 seconds using the agent line, never had a problem with it.

Have you called recently? Seems to be getting worse...

 

Yesterday at....

 

12:13

12:33

14:17

14:44

16:34

16:51 (with client)

 

Apart from only receiving half of the info requested during the first call and a less than enthusiastic operator during the last, all went well.  I've certainly never had a call take more than 30 seconds to answer in my 7 years of trading via the agent line from what I can remember (unless on strike).

 

PAYE and VAT are a different story of course....

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By Paul Soper
08th Jan 2015 10:34

Postcode confirmation

Find out the RIGHT postcode using this facility from Royal Mail - http://www.royalmail.com/find-a-postcode then make sure HMRC have the right one too...

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By norngerry
08th Jan 2015 11:32

If there is a security issue with a client (he or she works or worked with Gov Security Services) you won't be able to get authority on-line or do their tax return on-line. (In this case you still have until 31 Jan to do a paper return). The on-line authority system doesn't tell you this though and it just fails if there is a security issue.   

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By A mum and an accountant
08th Jan 2015 11:35

Thanks for all you replies

I'm waiting for the client to give me a call back, in the meantime, I'll give HMRC another call.

Thanks for the post code finder, both postcodes are correct. The reason I've got 2 postcodes is that the client has moved.

I'll try authorising without the national insurance number.

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By jam2
13th Jan 2015 10:39

I've had this happen to me and ended up sending the paper form in. All of the information was correct, the client even had a copy of his UTR sent and all the information on this was exactly the same. It was resolved, but never got to the bottom of what the problem was.

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keep calm and have a cuppa
By tbk
13th Jan 2015 11:12

I've had it happen to me too, the cause was that the client had a previous agent registered with HMRC. I got in the habit of always sending a 64-8 and waiting a month before trying the online route again - depends on how quickly you need access I guess...

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By JWB
13th Jan 2015 11:15

Thank you !!

I've also been having a problem getting a clients self assessment code to go through on-line, I thought it was because they have only requested a UTR in the last month but I just deleted the NI number and it has now been accepted - I didn't realise that the NI number was optional.

 

thank you Accountingweb.

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By TaxMatters
13th Jan 2015 13:36

Tired of these problems

Frankly we've given up trying to get the authorisation on line. We simply send them in on paper and let them deal with it

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