Client 'extras'

I have a good client who is worth around £400 per month to me.

He pays for year-end ltd co accounts, tax return, monthly payroll, monthly book-keeping, VAT returns and a weekly meeting with me.

Often though he will ask me to 'do just one more thing' for him, whether it be some spreadsheet work, an extra half-hour meeting during the week, helping him with budgeting, sitting in on a meeting with his staff, anything really...

I am just wondering how far you go giving clients additional help before you start charging them... for example - an extra half-hour, would you give them that in the fee or charge... a meeting with their staff for an hour - include in the fee or charge?

He's a really good client to me but my wife thinks he is taking the mickey out of me a bit... what's everyone else's opinion on here?

Comments
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Well thats between 4 and 8 hours each month

Chris Smail |
Chris Smail's picture

Is it just your wife that has the problem with him?

Moonbeam |
Moonbeam's picture

I agree with Moonbeam

ShirleyM |
ShirleyM's picture

Listen to your wife

Bob Harper |
Bob Harper's picture

I think you're charging way too little

Red Leader |
Red Leader's picture

Thanks to everyone so far...

jaybee661 |
jaybee661's picture

I know this will upset a lot of people ...

ShirleyM |
ShirleyM's picture

People have been burnt at the stake for less!

Flash Gordon |
Flash Gordon's picture

Change

Owain_Glyndwr |
Owain_Glyndwr's picture

It does sound

Alwaysreading |

Its an easy trap ...

Steve Holloway |
Steve Holloway's picture

Not sure he's taking the Mick

Paul Scholes |
Paul Scholes's picture

Agree with the others

beverly chester |

weekly meetings

zarathustra |
zarathustra's picture

Great question!

dbowleracca |
dbowleracca's picture

Thanks to everyone...

jaybee661 |
jaybee661's picture