Client has changed everything without my knowledge | AccountingWEB

Client has changed everything without my knowledge

I have a client that I run book-keeping on Xero for - all the record-keeping is done by us at their premises.

Today I go in and the client tells me that we're not using Xero anymore, he has been out and bought Sage Accounts Professional for over a grand because it's cheaper than Xero and it does job costing so will save us time.

Not only that but the client has entered the debtors and creditors himself - it may be a mess, it may not be - but he has spent most of the time on the Sage Support line today.

To say I feel pushed out is an understatement - but I really don't know how I should react - does anyone have any thoughts?

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Not much you can do with clients like that ...

ShirleyM |
ShirleyM's picture

What is cost of Xero?

DMGbus |
DMGbus's picture


Cloudcounter |

Leave them to it

Paul Scholes |
Paul Scholes's picture

Bin them!

MissAccounting |
MissAccounting's picture

s*ge & st*rbucks

Paul Scholes |
Paul Scholes's picture


Trevor Scott |

Ah, that kind of client

Monsoon |
Monsoon's picture

Just had a similar situation

zarathustra |
zarathustra's picture

usual load of old codswallop on this thread

carnmores |
carnmores's picture

Actually there is technological advance in this thread

raybackler |
raybackler's picture