Clients confusing Annual Return with Annual Accounts

An area I need to change as a matter of urgency is clients confusion on Annual Return reminders from Companies House with annual accounts filing.

This happens often. I get an email/text/call  from clients saying I should call urgently and explain why their accounts have not been filed. They tend to be clients with newly incorporated companies. 

I would be grateful for pointers on:

1) Do you file AR for clients of do you leave this to clients? I leave this to clients, unless I am asked to file the return. 

2) How do you make sure clients are educated in this area? A template email? Or is it best just to file the return to avoid all the headache? 

3) Do you cover the AR filing fee +Admin fee  as part of your monthly fees? 

How can I improve on this area?  It is nothing major but from clients' perspective it is a huge deal.

Thanks  

 

 

 

 

Comments
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Surely you can just ring or

MissAccounting |
MissAccounting's picture

It's no big deal

lionofludesch |

Do it for them

Flash Gordon |
Flash Gordon's picture

Give them a key dates sheet

Peter Kilvington |

Relax

andy.partridge |
andy.partridge's picture

Just ask for the £13

refs8 |

An unnecessary pain

Roland195 |

Not quite true

Euan MacLennan |
Euan MacLennan's picture

Clients just panic

FirstTab |
FirstTab's picture

Wording is bad

philhendy |
philhendy's picture

I think ...

Old Greying Accountant |
Old Greying Accountant's picture

In the majority ...

Old Greying Accountant |
Old Greying Accountant's picture

Why not charge an admin fee?

FirstTab |
FirstTab's picture

I do ...

Old Greying Accountant |
Old Greying Accountant's picture

Admin fee is reasonable

Sheepy306 |

Hmm - depends how the bill's

lionofludesch |

It must take all of 60 seconds

Sarah P |

Do you ...

Old Greying Accountant |
Old Greying Accountant's picture

I just...

Sarah P |

what about ...

Old Greying Accountant |
Old Greying Accountant's picture

We send the annual return to

facucvivas |

AR

booklynn |

Companies House Letter

VLH |

From the other side ....

B Roberts |