Contract cancellation letter lost in post
I recently sent a letter to cancel a contract for services which requires a 90 day notice period before the annual renewal date. If you fail to send it in time you have to pay for another 12 months.
The letter was lost in the post - their word against mine as I didn't send it registered post. Since I hadn't had a response I sent a second letter and fax asking for a response but this letter was later than the required 90 days notice. I still heard nothing.
Next I rang our "customer services rep" and she promised to deal with it. The next thing I get is an invoice in the post for the renewal. I rang straightaway and said I wouldn't be paying the invoice as we'd cancelled the contract. Now I have an e-mail stating that the MD has refused to cancel the contract because they didn't receive the first letter.
Where do I stand legally with this? Does anyone know my options on this?
We have used this company for at least 10 years and I cannot believe they are being so inflexible for what is in effect a contract worth less than £2k. We certainly don't treat our customers in this way.
- Xmas party 173 2
- What is the best blog for practitioners to follow? 398 8
- Fixed asset registers 324 10
- Tech Champion of the Year 277 6
- Just because it's Friday 342 6
- Playstation 4 - Allowable expense or not? 3,373 66
- Inheritance Tax - Simple Question 182 4
- Non-resident employer & employee 112 4
- Capital Allowances 173 4
- equipment rental 225 10
- Acquisition by company 144 5
- Non sequitur 549 7
- Client using boyfriend's personal account 1,528 23
- R&D on products not sold 107 3
- Distance between Postcodes in Excel 953 13
- Under Cash Accounting rules how do I account for a credit note issued outside the Corp Tax period? 204 4
- Quirky thread of the year: Community Awards 656 9
- Transfer of land to family members 118 2
- The complete uselessness of the British banking system 603 11
- The process of issuing dividend? 237 6
- Desperately seeking Susan, Sam or anyone with any other name 1,371
- Darwinpay Partnership Assessment 437
- Alphabet shares 243
- Agent fees to sell business 231
- ACCA continuity of practice arrangement needed 230
- Charge out rates in London 187
- How to reclaim VAT for a non-EC UK visitor 170
- which entity 151
- UK tax regime 'attractive' to investors, says KPMG 142
- confusion about 141