CT600 and Adobe incompatibilities - again

I downloaded the CT600 form yesterday, expecting a tedious afternoon, but not expecting to have to fight the system all afternoon, evening, and half today. I need to use the accounts section for Companies House and HMRC and then the CT600 form.

 

Started with the latest Adobe Reader X. Adjusted the settings exactly as specified on the HMRC website - execpt that the ‘Import Contact Settings’ window did not even display the 6th checkbox (‘privileged system operations …’). Gave up on this computer, tried a different computer, same version of Adobe and a clean CT600 PDF file. Successfully changed the Adobe settings, happily typed in all the accounts data. came to view/print the accounts and got the error message:

This document enabled extended features in Adobe Reader. The use of the extended features has expired. Please ask the document author for the latest version of the document.

So I searched Accountingweb any answers and found that there's a possible incompatibility with Adobe X. So uninstalled Adobe X, installed Adobe 9.4 and started again. Successfully changed settings, typed in all accounts data again. Back to View/Print. This time a strange error message:

This file does not have a program associated with it for performing this action. Please install a program or, if one is already installed, create an association in the Default Programs control panel.

I am totally at a loss. I don't even know what sort of program it thinks it wants. In previous years Adobe Reader would do everything, with few if any problems. I've used computers for over 40 years and quite familiar with the technology, but this one has me completely stumped. Is it just that HMRC have screwed up again, or have I missed something significant. Surely if I'm using their online submission system for everything I don't need iXBRL software as well, do I? 

 

Comments
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I had this too

memyself-eye |
memyself-eye's picture

I have the same problem, today, just like you

simes |

Phoned HMRC this afternoon

silicondale |
silicondale's picture

I had the same problem today,

TheBooks |

Same problem yesterday afternoon with view accounts

immsm |

Life's too Short

BIGWAL |

Same problem on 5th January 2012

KH |
KH's picture

CRN failures

angusnicolson |

many thanks for all comments ...

silicondale |
silicondale's picture

HMRC software CT600

Ann Lovatt |
Ann Lovatt's picture

INSTALL an OLD VERSION of adobe-hmrc dont tell you that:

david5541 |

david5541 - thanks for the suggestion

silicondale |
silicondale's picture

Keep on uninstalling Adobe updates till you hit the right one

KH |
KH's picture

Me too

Gilly |

Update from yesterday - reply from HMRC

immsm |

It's worse than this!

Nigel Hughes |
Nigel Hughes's picture

CT 600 Same Problem different year

Meeshy_2 |

Use of alternative commercial programmes

anthonymaddison15 |

unreasonable requirements of hmrc

nigeldodd |