Employer's Helpline

Employer's Helpline

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Luckily I do not normally have cause to call the employer's helpline but already been on hold well over an hour - does anyone know of any plans to bring in an agent dedicated line or, apart from writing in (and waiting 6 weeks or so) how do others cope with this?!

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By Carolynne
23rd Sep 2014 17:27

Speakerphone

I just put my phone on speakerphone and listen to their robotic message repeatedly for about 20 minutes, so that I can continue working whilst I wait.  I was waiting 25 minutes today only to be told they needed to put me through to someone else, and I was on for a further 25 minutes.  This is  becoming untenable, with the time costs and call costs to accountants.  Something has to be done regarding agent dedicated lines for PAYE. 

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