Enabling VAT Online services - HMRC letter not sent?

Enabling VAT Online services - HMRC letter not...

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We have had two cases in the last few weeks (December 2013 - January 2014) where we have obtained a VAT registration number, and straight away applied for online services enablement, but despite HMRC's "Authorise client" screen saying the letter with the authorisation code had been sent, the client has not received the letter.

Unfairly perhaps, we tend to assume the clients must have had the letter, but lost it.  In the first case after the time expired for the authorisation code to be entered, we applied again but the client is sure no HMRC letter came from either application.  For both clients, the VAT registration letter found its way to the client's address, so the address is shown correctly on HMRC's system.  The postcode also is shown correctly in the "Authorise client" area.  The clients also received and forwarded their respective SA authorisation codes to us without any difficulty.

Has anyone else experienced this?  Who is correct, the client, or HMRC?

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By BigBadWolf
12th Feb 2014 09:40

Yes

We have had the same thing for two clients recently ... I also thought either the client or Royal Mail had lost the letter

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