I ran a money laudering check through Veriphy and the client has failed on date of birth and address verification. Double checked the passport and the date is accurate to my knowledge. She recently emailed me with details that she was moving to a new estate from her old address. This is the first time any client has failed a money laundering check so what do I do now.
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As your short cut hasn't worked just go back to first principles and verify the information you need yourself. If she fails that way as well then decline to act.
Failed on DoB AND Address
Is it because they've checked someone else with the same name ?
Just asking ................
Maybe just tell her she's failed and get her to ring Veriphy and ask them what they're playing at ? (Or not ..... if Veriphy are right.)
Ask Veriphy to Verify
Beginning to sound like a Veriphy error.
I'd be asking why this client was OK in 2012 and not now.
Especially DoB - how many people change that ? Is she a Born Again Christian or summat ?
Am I missing something
If she passed a check in 2012 why would you be doing another one now?
Belt and braces
I thought that. There's a lot of overkill.
Mind you, even solicitors ask for proof of id months after you've given it to them. "Oh, we need it every time we act on a new matter."
No you don 't.
Curiously...
Curiously I did an electronic MLR check and made a mistake with the surname. I entered it as m***** but it was really b******. Amazingly it came back as a pass and matched the dob and address with voters records etc. Since then, I've gone back to doing it manually to my own personal level of comfort as I don't think the elec IDs are worth it and I'm not sure they are valid if you can have such an obvious mistake.
Data protection act
Clearly someone is in breach of the data protection act. - incorrect information - criminal offence
MLR or not?
All a bit of a Joke really.
Just shows you how reliable these checks are anyway.
Thanks guys!!
We do both MLR REport and Passport and address verification.
Interestingly if have come from some EEC countries and arrived within the last three months the bank we deal does not want an address verification......