Gateway for PAYE

Gateway for PAYE

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We have a limited company client with a PAYE/CIS problem.

HMRC say PAYE is underpaid, but we have reconciled PAYE/CIS to payments that have taken place since we became the accountants. The problem must exist from time with the previous accountant but the records received look to be reconciled. HMRC refuse to give information so we have sent a letter detailing the payments made but don't expect a reply soon. Meanwhile our client is being harrassed for repayment and interest is being added on the 'overdue' payments. The amount supposedly overdue is quite large. HMRC also inform us there is a large amount of CIS suffered to reclaim (!!!!!) but our client is on gross payments. Again, we cannot get any further details from HMRC!

We have tried to register the client for a PAYE gateway account, but it fails as it claims there is a gateway account already in existence, of which the client has no details. The previous accountant isn't cooperating, and HMRC won't help and we are pushed from dept to dept by HMRC with no help whatsoever.

I'm pretty sure it's an HMRC cockup, or there has been a mix up with UTR's, but we need to look at the account to work out where the differences are.Has anyone ever managed to get a PAYE gateway account closed so that a new one can be registered, or the existing logon/password being forwarded to the client?

Replies (6)

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Euan's picture
By Euan MacLennan
19th May 2015 10:01

A Gateway account

... is a Government Gateway account - not a PAYE gateway or a SA gateway account.

Try registering as an organisation here.  Once you have done that, see if it will let you enrol for the PAYE for Employers service.

Thanks (1)
By ShirleyM
19th May 2015 10:17

Thanks, Euan

It doesn't work. The error message is:

"The information you entered below has already been used to enrol for this service, and this service does not allow known facts to be enrolled with more than once. Please contact the help desk for the PAYE for Employers on 0300 200 3600."

I guess we'll have to keep plugging away on the telephone until we end up with someone helpful.

Thanks (0)
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By DMGbus
19th May 2015 11:30

Previous agent

The previous agent might have enrolled the client and hold the GG ID and PW for payroll filing.

HMRC need to be telephoned to explain this issue then a new GG ID & PW can be set up and PAYE / CIS added as a service to that new GG ID & PW.    I have dealt with these matters where a client forgot that theuyd set up a GG ID & PW for PAYE and all was resolved with a phone call to HMRC.

Thanks (1)
By ShirleyM
19th May 2015 11:48

Thanks, DMGbus

That's what we were trying to do, but HMRC kept telling us it couldn't be done, and our client would have to contact them direct, but he got the runaround too.

I will contact them again, and having the knowledge that it can be done will be a great help.

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Replying to Truthsayer:
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By DMGbus
19th May 2015 11:59

Phone HMRC with client present

ShirleyM wrote:

That's what we were trying to do, but HMRC kept telling us it couldn't be done, and our client would have to contact them direct, but he got the runaround too.

I will contact them again, and having the knowledge that it can be done will be a great help.

How I did it was at around 8am in the morning [HMRC phone lines less busy at this time] at the client's offices, where the director could say who he was to HMRC and HMRC accepted that, director then passing the phone to me to speak through the techy detail to HMRC that was abopve client's understanding.   

Thanks (1)
By chewmac
19th May 2015 22:11

Agree
Clients Login details can be reset but client needs to call. I've also known of clients calling and being told it can't be done. But get the right person and they will do it.
Crazy agents can't see these crucial details. If anything it would improve PAYE payment collection

Thanks (1)