Hacked email account - ISP refusal to disclose ... | AccountingWEB

Hacked email account - ISP refusal to disclose ...

Couple of weeks ago started getting 'mail delivery failures' and thought nothing of it as assumed it was 'normal' spoofing scenario which would wash out of the system in a week or so

After 10 days still getting returned mail so contacted hosting company and asked them to look into the matter

Turns out that the email account in question had actually been hacked (not spoofed) and emails were being sent from the account

Email hosting company were asked for a list of all IP addresses that had accessed the email account over the period in question - duly provided

Picked one IP address associated with a returned email

Received: from **domainName**
(cpc14-epso4-2-0-cust55.6-3.cable.virginmedia.com [])
(Authenticated sender: **hacked emailaddress**)

and duly got in touch with VirginMedia providing all information from email hosting company as proof and requesting full disclosure (name, address etc.) of Virgin's user who had used (hacked) the email account to send out spam

Virgin's Response

'.. Virgin Media has a strict privacy policy and we can only release customer data under two conditions.

Either to a law enforcement agency under RIPA, or through an order by a UK Court forcing Virgin Media Ltd to release customer date ..'

Basically the ISP (Virgin) is refusing to hand over details without a court order - presumably high court with costs of approx £5k to obtain such an order

The Computer Misuse Act exists and on the face of it is applicable in this case - however, if the ISP (Virgin) refuses to provide information the whole matter becomes a prohibitively expensive exercise favouring the guilty party rather than the victim and so grinds to a halt

So where does the victim in all this go to get a solution and why are the ISP's supporting the perpetrators of crime under the guise of privacy in what can only be described as collusion?

There are 5 comments. Login or register to view them.

Contact the police

petersaxton |
petersaxton's picture

Virgin's fear

Captainblack |
Captainblack's picture


petersaxton |
petersaxton's picture

Erm, yes

Captainblack |
Captainblack's picture

Spoofed emails Virgin Media accounts

virginuser |