HMRC convoluted log in process

HMRC convoluted log in process

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Is it just me, or has the number of screens that you have to pass through to log into the agents services for self-assessment increased greatly with the move to gov.uk?

I now go through 10 screens before I can actually see any clients details:-

GOV.UK

Log in to HMRC

Self-Assessment

Log into your online account

Log in Screen

Security Message

Your HMRC Services

Services you can use

Self-Assessment for Agents

Clients

Surely this I excessive !  On the old site, you clicked on log in and you went straight to a list of services, clicked the one you wanted and then logged in.

Am I doing something wrong?

Simon

Replies (8)

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By Cloudcounter
18th Jan 2015 10:03

Login screen

I've bookmarked the HMRC login screen which seems to be the fourth step in your process.

The rest we have to put up with

It's irritating that you have to scroll down to choose self assessment from Services you can use when things like notification of vehicle arrivals  and employment related securities are above it - 2 services that I haven't even registered for

There is also an unnecessary step when selecting self assessment, as you go to a search screen which I never use.  If you go to See All Clients, the search facility is still there so the previous screen is completely pointless

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By Marion Hayes
18th Jan 2015 10:34

Difference

My old bookmark takes me to agent log in - usual 2 screens after even though headed gov.uk and then in self assessment which is where I always used to end up before

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RLI
By lionofludesch
18th Jan 2015 10:50

Cloudcounter's right.  You can cut a corner by bookmarking the log in screen.

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Euan's picture
By Euan MacLennan
18th Jan 2015 11:41

Even better bookmarking

You can log in and then, bookmark the Self Assessment page (and the CT page, VAT page, etc.) - the penultimate step of your procedure.  The bookmark will actually take you to the Welcome to HMRC Online Services page, which I think is step 5 of your procedure, so that you can log in.  You will still get the Security Message, but then you skip the next two steps and go straight to your Self-Assessment (or CT, VAT,etc.) page.

I think that is 4 steps, compared with your 10.  You could probably even bookmark the clients list page and cut it down to 3 steps, if you always want to look at clients.

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Universe
By SteveOH
18th Jan 2015 21:49

Good idea about bookmarking.

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By carnmores
18th Jan 2015 23:45

bookmark all favourites
HMRC , CH ,QB simples

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By Cloudcounter
19th Jan 2015 08:57

Favourites?

I'd find it a bit of a stretch to call the HMRC site one of my favourites - even more so now that it's all on the abysmal .gov site!

 

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By carnmores
19th Jan 2015 09:13

very monday morning

Cloudcounter ! Chuck a peat briquette on the fire ;-)

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