For the last 2 days I have tried to set up a direct debit for PAYE. After typing in all the usual guff and being presented with full details of what should then happen the screen refreshes to show that this service is currently unavailable. It's bad enough setting it up in the first place, but to be continually rebuffed is getting my blood pressure up.
Have you experienced the same thing recently? Naturally enough, there are no indicators on HMRC's website that this will be a problem.
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Yes
It happens from time to time, yes. Yes it is rubbish. But it's Christmas party season so in the world of HMRC this is just fair anough.
Ring PAYE Debt Management Telephone Centre if still struggling
...and they'll set it up for you (0300 200 3810). Are you aware that it's not possible to set up a variable direct debit for PAYE yet (in contrast with VAT)? So, unless your HMRC bill is the same each month or quarter, it's probably not the best payment method for PAYE at the moment. You can of course set up a single direct debit payment each time but always allow around 4/5 days for set-up and fund clearance. You've missed the boat for this month (if a monthly payer).