How to ask two questions?

If I send company accounts, tax return and tax computations in an email asking for the clients OK and a personal tax return and tax computations in another email asking for the OK, If I am in luck I usually get one of the emails answered. Clients seem incapable of answering more than one email.

If I ask a client if the attached company information is correct AND ask them for the SIC code(s) in the same email I usually get an answer to one of the questions but not both.

Am I overestimating client's intelligence? Should I include more than simple questions? I was thinking I could put a form in with a yes/no option and a box for the code. Should I colour the questions to make them more noticeable?

Should I give up on trying to get evidence of a clients response and phone them and ask them the questions? I could always record the conversations!

It's not even 9 am yet!

 

 

Comments
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I know what you mean!

Moonbeam |
Moonbeam's picture

Check list for them to complete

Moonbeam |
Moonbeam's picture

Use numbers

andy.partridge |
andy.partridge's picture

Upgrade your clients

neileg |

Not just age

B Roberts |

textual analysis

Red Leader |
Red Leader's picture

Curse of the i-phone

Ken Howard |

Make it easy to read

taxhound |
taxhound's picture

Same problem here. Had a

DavidGilligan |

keep it simple

Lancsboy2 |

~Write

BigBadWolf |
BigBadWolf's picture

Some very good ideas

petersaxton |
petersaxton's picture

Highlight missing info in red

Flash Gordon |
Flash Gordon's picture

Q&A sheets

KH |
KH's picture

Good idea

petersaxton |
petersaxton's picture

Perhaps ask each client as

Alonicus |

Good idea but ....

petersaxton |
petersaxton's picture

SMS text, anyone?

John Stokdyk |
John Stokdyk's picture

Text

petersaxton |
petersaxton's picture