Asked the client what seems like 20 times to ring HMRC without success! Is there anyway you can request the collection ref via a letter as at least that way I can do the letter and physically watch them sign it and then I can send it off!
Thanks
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Employer's Helpline
Try the Employer's Helpline on 0845 714 3143 - if you quote them the employer PAYE scheme reference, I would have thought they would give you the Accounts Office reference (which I assume is what you want) or at least, tell you how to find it out.
Is this a new PAYE scheme in 2011/12? Otherwise, the AO reference should be on the 2010/11 P35.