How important is your website. | AccountingWEB

How important is your website.

I am setting up my own practice and I am somewhat torn over the importance of the company websites.

I trained at a 4 partner firm that has been around now for 100 years (passed from father to son etc) and I have discussed what work is generated by their website along with other similar practices. They said that they would be lucky if 10% of clients came through their website. Word of mouth is best ay to get work which I agree with. But is that what the market allows or is it because the website does not work. 80% of accountancy websites look exactly the same if you remove the logos. They are all 5 pages long include, about us, services, links, contacts page and have some sort of tax feed newsletter attached to them along with professional associations the firm has like Sage Etc. For me none of this would make me want to sign up with them, If I am looking for an accountant I have a good idea what they do, so listing the services they offer is of no value unless they offer a specilaist service no other firm offers. How many people have won a client because they have "a cracking taxfeed newsletter" on their site, in fact has anyone ever commented on your newsfeed, if not why do you pay for it? A partner I know well said his website cost £10k but had generated little to no extra business. So is it possible to develop a website that will work and generate contacts or would the money be spent on other areas. For me the website just needs to generate a contact but this style of website does not do that

On the opposite end of the scale there seems to be emerging firms who trade mostly on line such as and the website i mentioned on another post. These sites are very up front and advertise a fixed cost solution depending on size of business, and i would imagine probably never meet a lot a of their clients face to face. I would be concerned about going down this route as I think a strength I have is that people trust me and I value the face to face meeting. I would be concerned that this style would remove that opportunity of face to face meetings and you would develop higher numbers of clients on low ends fees with little scope to sell extras to them, and clients who are cost driven with little loyalty to you.

If you were starting up today what sort of money would you invest in your website. Would you go for the standard accounting site, an up front selling website or somewhere in between. Also what sort of monet would you invest in it to get a return.

I appreciate word of mouth is king, but it is also slow when you first start I am keen to kick start my new firm with as any many referrals as I can handle.

What percentage of your client base have you signed up through your website.

I welcome your comments/experiences.

There are 23 comments. Login or register to view them.

Word of mouth is very important ...

Steve Holloway |
Steve Holloway's picture

12 months on...

Sarah P |

Jumping in

The VAT Doctor |
The VAT Doctor's picture

I'd echo the comments above. 

ChrisScullard |
ChrisScullard's picture

It's important and it's not important

Happy Up North Accountant |
Happy Up North Accountant's picture

Definitely go for it ..

BrightPay |
BrightPay's picture

thanks for the comments but....

Glennzy |
Glennzy's picture

I guess if you've identified

ChrisScullard |
ChrisScullard's picture

Think I may have addressed your Qs in a recent blog post

bookmarklee |
bookmarklee's picture

Agreeing with comments above

richard_gray |

Talk about the benefits, not what you do

tomhorigan |
tomhorigan's picture

Bit late but...

emilys_lake |

A good website is vital

Insight Marketing |

When I started up ...

Steve Holloway |
Steve Holloway's picture

Your website should reflect you

NetAccountant |
NetAccountant's picture

Accountants websites |


David Winch |
David Winch's picture

What software

Glennzy |
Glennzy's picture

What software do

Glennzy |
Glennzy's picture

87% of buyers ask friends or colleagues, 10% search online first

tomhorigan |
tomhorigan's picture

87% may well ask freinds ...

Steve Holloway |
Steve Holloway's picture


Kent accountant |
Kent accountant's picture

What the profession is telling us

jscanlan |
jscanlan's picture