hi
Has anyone else received from HMRC incomprehensible and incorrect PAYE statements when the clients are up to date with payments?
Replies (3)
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yes! here is my response!
Your letter of 8 September 2014 regarding a £302.68 underpayment is so poorly laid out it borders on the unprofessional. It sets out “underpayments” but at no point does it list payments received to enable the employer to form a view on whether such “underpayments” are correct, or merely another of the millions of HMRC errors in the system currently.
In addition:
HMRC continue to refuse to allow agents such as myself access to the Dashboard to check the system and how payments have been allocated.It is pointless calling the helplines since waiting times are over 20 minutes due to the huge numbers of errors being made by HMRC management and staff.
I believe this client is fully up to date with PAYE, and I enclose my reconciliations for both 2013-14 and 2014-15. In the absence of credible information from HMRC – not just spurious “underpayment” statements – these records I will continue to assume to be correct. Please find in the following lines the last two payments X has made, copied from online banking.
-815.86
-591.92
Please ensure you send no further debt management letters to this client if you have previously failed to provide credible evidence of the underpayment. I shall regard any further such letters as undue harassment, triggering a Complaint Case regarding your conduct and a compensation claim for unnecessary costs incurred. I apologise for the strong tone taken, I am sick and tired of these blunders and the – in my view deliberate – lack of proper information provided.
Note about this reply
I have a "QC" database to which this has been added as a form letter. Hence I can just spit it out within 5 or 10 minutes of each stupid letter from HMRC.
As predicted RTI is more like RUYA!!
Yes it's prevalent
Contact E'er Helpline they can't help much so they put it to the disputes team who you can't contact/liaise with. We went to the AAM Service http://www.hmrc.gov.uk/agents/aam.htm which is a really good service set up by HMRC for Agents. They pushed our case along and have been someone to liaise with as you can't do so with the disputes team however it has been ongoing since the end of June, so be prepared to be in it for the long haul!! Have been told by AAM that the PAYE online dashboard is 'useless' and 'unreliable' - it is being removed from use soon and a new one in it's place. We are now at the stage where the supposed underpayments have been removed but the figures still don't match what was filed under RTI.