Hi, I am having a problem with saving sage 50 professional 2010 supplier payments. I recently installed sage on a new PC and restored my company data from the backup files on the old PC. Now for some companies I have no issues but for others when Paying a supplier, I click on save and nothing happens, The only way to get out of it is to close the supplier payment window, which obviously does not save the payment I just entered.
I have tried all of the solutions mentioned here and other places, Created a new user with full access, Re Indexed files, checked data, come up with 1 warning about CIS out of date, but this all worked fine before.
Any suggestions.
PS I am using Sage 50 Professional.
Regards
Chris
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Replies (11)
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Save Supplier Payment
Is the software fully up to date? If you log in as MANAGER, can you post the supplier payments?
John
Hi thanks for the responses, Cant phone sage support as I dont a support account, just a license.
And logging in as MANAGER comes up with the same problem, when clicking save nothing happens.
Chris
Strange...
I've never known it not work when logged in as Manager. If you go in to the Demodata or Practice Data, does the problem exist?
If it helps, I'd be happy to take a look at your data for you, free of charge, to see if there are any problems that are not being reported by Check Data.
John
Ok that sounds great, I do not have the data with me now as I have been remote logging into the machine. But can get it tomorrow.
As for trying the demo data, Im not sure, again I can try that tomorrow.
If there is a problem with the data is there anything that can be done, I really need this sorted ASAP.
Thanks for your help.
Chris
Data Fix
Hi Chris,
If there is a problem it most likely can be fixed - I do offer a data fixing service if need be.
If you can get a Data Files only backup, drop it in an email to [email protected] and I'll see what I can do.
John
Same problem
I have the same problem,
tried different user and access rights. Problem does not persist if logged in practice data.
Any help please?
Same problem
So that suggests that the problem is certainly data rather than program related...
If you run Check Data, do you get any errors? As with my reply to Chris, I'd be happy to take a look at the data, free of charge...
John
Data
Take a Data Files only (on the backup screen, select the Advanced Options tab and select Data Files) backup, drop it in an email to [email protected] and I'll see what I can do.
John