Is it just me or......?? | AccountingWEB

Is it just me or......??

Is it just me or do other people get fobbed off with any old number when you ring HMRC?  I have just telephoned HMRC contact number on clients VAT registration notification to try and change the VAT stagger period.  The very helpful person at HMRC advised me I needed to contact another (VAT) department and he gave me the direct telephone number.  I duly rang the number and found that the number I had been given was for the HMRC Business Payment Support line. Grrreat!  Am I missing something - is today some sort of April Fools that I have not heard about? It is hard enough to find the right person to speak to at HMRC without being sent on wild goose chases.  Can anyone help with the correct telephone number I need to ring to change my client's VAT stagger period please?

Many thanks from the bottom of my totally exasperated heart.

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Happens to me all the time

Constantly Confused |
Constantly Confused's picture

Are you (or the client) registered for online VAT

ShirleyM |
ShirleyM's picture

Online VAT

Jimess |


Old Greying Accountant |
Old Greying Accountant's picture

Glad I am not the only one. 

Jimess |

Job done

Jimess |


justinelaws |
justinelaws's picture

That would really.....

Jimess |

The level of cynicism regarding HM Revenue & Customs here!

Discountants |
Discountants's picture

They are under pressure

Chris Smail |
Chris Smail's picture

veering slightly off topic

ACDWebb |
ACDWebb's picture

Chris Smail PM | Fri, 05/08

Top_Cat |
Top_Cat's picture

Drives you mad! |'s picture

HMC call answering

Jimess |