A colleague and I have been looking at posting journals for a client on their Kashflow ledger. We looked at the example given on the Kashflow help page. It tells us if we want to reduce marketing from £10 to £5 and increase advertising from £100 to £105 the journal to post is debit marketing £5, credit advertising £5. Are we going mad??? It is friday and it's been a hectic week, but...
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Hmmmm
@Oldmanwetmix - that sounds very odd.
I'm not sure how Kashflow works, but if you wanted to reduce your marketing from £10 to £5 & increase advertising from £100 to £105 in Xero, the correct journal to enter would be:
Dr - Advertising - £5.00
Cr - Marketing - £5.00
Hope this helps.
Ashley Driver
Education Specialist, Xero
@ashtag_86 @xero
I think the OP knows the right way round to post the necessary journal entry.
The question is not what the correct entry is, which is obvious, but why Kashflow tell people to put it in back to front.
Thanks for this, it adds weight to my feeling that Kashflow customer service is sub-optimal at best.
I wouldn't worry about what's written in the help pages, probably by someone in marketing, or what the customer relations team say - it's the effect on the figures that matters, and now you know not to trust the help pages you should be fine. Lots of accounting software has different approaches to the use of positive and negative numbers (although debits and credits should be universal, I agree), if you put in a postive and it should have been a negative you go back and change it when you see the effect was wrong.
I just did a quick test, journals work as I'd expect i.e. Debit adds to the account and Credit reduces it. At least that means it has been set up vaguely in line with those pesky 500 year old double entry bookkeeping ideas...
So don't worry you're not mad it's the (un)help page that is wrong!