Just a heads up to any practices thinking of chaging to Iris. The product is good but the attitude to their users is shocking.
We have had a litany of billing errors which take days of my time to sort out.
We pay them about £12,000 a year which is a drop in the ocean to them.
Latest cock up is that I have an email confirming an invoice for £1088 is going to be taken by Premium Credit in installments. Today they have Direct DEbited the whole lot from our account. I wouldnt mind if it was an isolated incident but just about every time we renew or buy a new product they mess it up. And the most irritating thing is that they DO NOT CARE!
So if you value customer service and a company that values its long term clients then look elsewhere. We are a cash cow to be milked.
Cheers
Rob
Replies (2)
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Service vs the hassle
If I was starting again I'd probably go Digita. However, three years in and everything set up nicely, and it's just not worth the hassle to change. Something I think companies like IRIS count on. I also really like the software.
Admittedly, I haven't had a [***]-up the likes of which you've just faced. Worst I had was them trying to charge me for an Accounting Websmiths website, which I'd stopped using 6 months before they took the company over.
WS.
BT
A bit off topic, but the worst billing error we had was when BT took about £12k from our account for an alleged £1,200 bill (which wasn't even correct anyway)
Iris have got a way to go yet.....