Lost my first client - Highest fee income

My practice was really on the up - till I received a voice mail late today from one of my key client - They are leaving me.

This is a substantial fee client. 25% of my fee income is from this client. Reason why they are leaving from the voice mail - fee savings.

This is my first client loss since I started. The client will call again on Monday. I hope to get further feedback.

I just did not think this client would leave me. It did not occur to me. In terms of probability of the client leaving I would have put it to 3% to 5%.

I hope to learn from the feedback. It will be tough to make up that income.

Anyone else been in a similar situation losingĀ  a key client? Tough one!

Comments
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Are they definitely leaving?

occca |

Yes definitely leaving

FirstTab |
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Pricing

petersaxton |
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For what it's worth

Paul Scholes |
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Don't take it to heart

Ken Howard |

Been there...

Steve McQueen |
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Confident pricing

petersaxton |
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Major blow

FirstTab |
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Agreeing with Peter ...

Old Greying Accountant |
Old Greying Accountant's picture

Lost my first client

StevieG |

Best of luck

Jekyll and Hyde |

Too many eggs

Canary Boy |
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Recession

Daffy Duck |
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I don't agree...

jaybee661 |
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Its not what they want, its what they will pay for .

Daffy Duck |
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... surely if you can put money in their account, they'll pay...

jaybee661 |
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You cant help them all

Daffy Duck |
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... lots of ways to help!

jaybee661 |
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no right answer

Jekyll and Hyde |

agree with the duck

Tonykelly |
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Percentages

Canary Boy |
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FWIW

nigelburge |
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I'm with Daffy Duck. I am of

petersaxton |
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Size doesnt matter

Daffy Duck |
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... I agree with DD...

jaybee661 |
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Actually..........

nigelburge |
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Inefficient

petersaxton |
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Only thing is what about cash?

zarathustra |
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On the original subject matter

zarathustra |
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Expenses paid personally

petersaxton |
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Cheap fees or quality service

Kent accountant |
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Cash Transactions

nigelburge |
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Scared of Excel

petersaxton |
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Peter - how would you relate the totals on the envelopes to bank

zarathustra |
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personally paid expenses

petersaxton |
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In this day and age............

nigelburge |
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Move forward

Jimess |

-

Daffy Duck |
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Efficiency is the key

petersaxton |
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Sage..................

nigelburge |
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Sage

petersaxton |
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FUBAR

zarathustra |
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Added Value

ccassociates |
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That depends..........

nigelburge |
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SAGE

ccassociates |
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ABSOLUTELY BRILLIANT

nigelburge |
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Is the fat lady singing?

edward33 |

disagree with edward no. 33

Tonykelly |
Tonykelly's picture

Tony

petersaxton |
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Overcharging?

kim walsh |