Moneysoft Payroll

Moneysoft Payroll

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I have been using Moneysoft payroll for several years and have been emailing payslips. 

I have discovered this afternoon that the payslips I have emailed yesterday and today have not reached their destination but test emails that I send through Moneysoft to the same address are working.

Is anyone else having problems?  I have tried calling support but they close at 16.45!

Thanks

Sue

Replies (3)

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RLI
By lionofludesch
30th Jan 2014 17:22

No

All mine went through fine.

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By Sue01
30th Jan 2014 17:44

Think I have sorted it now!

I had included a subject of January 2014 Payslips.  I removed 2014 from the subject and the emails appears to have gone, although actually Moneysoft had said initially the payslip were sent, it was only because a client rang to say they had not received them I discovered that the Moneysoft log is incorrect.

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By Sue01
31st Jan 2014 09:37

I have just tried to ring Moneysoft in case anyone else had the same problem but they were not interested.  I thought they might have tested it out themselves.  I have had this sort of experience with their helpline before, it's a shame when the software is so good that their support line staff do not offer a decent service.

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