Moneysoft Payroll

Moneysoft Payroll

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I tried to logon to Moneysoft Payroll today from the shortcut on my taskbar. I got the error message:

The item PM3.EXE that this shortcut refers to has been changed or moved.

I get the same error message when I try to access the programme from the Start Menu. When I try to get the Moneysoft website from Google, it says the webpage is not available. What the heck is going on?

Many thanks.

EDIT: I use Chrome but I am getting "Webpage not available" using Internet Explorer as well.

Replies (17)

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By carnmores
08th Oct 2015 22:06

its fine
For me no trouble accessing website

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By Smartie99
08th Oct 2015 23:30

They posted on Facebook earlier that they were having temporary issues with their website.

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By cparker87
08th Oct 2015 23:43

Why bother?

Constant moans about that software on Aweb. Get on 12Pay. 

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Replying to DJKL:
Stepurhan
By stepurhan
09th Oct 2015 08:48

Constant?

cparker87 wrote:

Constant moans about that software on Aweb. Get on 12Pay. 

I see a lot of praise for it myself. Care to share these constant moans?
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Replying to DJKL:
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By cbp99
09th Oct 2015 20:29

Eh

cparker87 wrote:

Constant moans about that software on Aweb. Get on 12Pay. 

Moneysoft is exce!!ent.

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By Jeh1
09th Oct 2015 05:29

Moneysoft excellent
Moneysoft is excellent, always has been. Fantastic program and support.

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By sparkler
09th Oct 2015 08:53

Excellent software

I find the software and support from Moneysoft extremely good indeed. Very user-friendly indeed.

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By arnoldbrewer
09th Oct 2015 09:06

like it a lot

I have used it for many years and found it excellent value for money and very reliable, the few times I have a problem they are invariably sorted the same day

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By Kevin Kavanagh
09th Oct 2015 09:19

3 cheers for Moneysoft

I would like to see these 'constant moans'. Have used the program for several years; it's reliable, and support is excellent.

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By JCresswellTax
09th Oct 2015 09:23

Constant Moans?

What planet are you on?

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By Healthpay
09th Oct 2015 09:41

Constant moans?
I use Moneysoft for 77 clients, and not just one man bands, and nothing comes anywhere near it in functionality and cost effectiveness. Last month I made two suggestions about their Auto Enrolment support and both were implemented in the next available release. 12Pay is undoubtedly good, but surely you don't need to rubbish Moneysoft to say it is good!

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By Sandnickel
09th Oct 2015 10:07

Different AWeb?

Can't remember any negative comments about Moneysoft. In fact I sometimes get bored of reading comments about how good it is.

OP - give Moneysoft a ring and see if they can help 0845444555

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By cparker87
10th Oct 2015 11:17

List

I'm not going to run away from the argument! 

#1  (this thread) https://www.accountingweb.co.uk/anyanswers/question/moneysoft-payroll-5 

#2 Rude support https://www.accountingweb.co.uk/anyanswers/question/moneysoft-technical-...

#3 Well I ran out after that but clearly that's constant 

 

:) 

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By cparker87
10th Oct 2015 12:22

Ah!

No reply within an hour... I see I have silenced my critics. 

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Replying to DJKL:
Stepurhan
By stepurhan
11th Oct 2015 21:07

Not really

cparker87 wrote:

No reply within an hour... I see I have silenced my critics. 

Two examples (one of which doesn't work as already noted) is hardly "constant".

The example that does work has only one person complaining, and it is a bit of a vague complaint at that. Other responses indicate their experience is not the norm anyway.

So, like I said already, please share the "constant" complaints if you genuinely believe they exist.

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By Marion Hayes
10th Oct 2015 12:53

Doubt it

First link doesn't work.

Only queries which stick in my mind usually resulted in answers which showed it wasn't about the software but operating PAYE correctly in the first place

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By Samantha20
10th Oct 2015 14:34

 

 

I have been using Moneysoft for several years and think it is great.  

I have in the past been answered by someone who needed to go on a customer services training course, but that was several years ago.

The last few times I have rung or emailed them I have not had any problems.

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