Moneysoft - small problem

Moneysoft - small problem

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When I do File/Open, I get a list of payroll files. So far, so good, they are all there.

The problem is that periodically the data displayed for each file is just the file name. I lose the content of all the other useful columns such as:

-Tax reference

-Last RTI

-Next RTI

etc.

Does anyone else have this problem? Support weren't able to solve the problem.

Replies (10)

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By Sheepy306
25th Oct 2013 21:01

Me too
I also occasionally get the same problem, I usually have to open each company one by one before all the details appear again. Just assumed it was specific to me and has probably happened twice this year. Only have about 20 payrolls so it's not been a big problem, just a little frustrating.

Thanks (1)
By Wieslaw
26th Oct 2013 07:39

Try the REFRESH button on the list of files screen, that can correct it. This usually happens when you are using payroll backup files to restore the data or switching between computers.

Failing that it could be data corruption in the main pay file. Back up all files, delete main pay default file and restore from back up

Hope that helps

Thanks (1)
By Wieslaw
26th Oct 2013 07:44

p.s don't store the default pay file on your root drive (C) as this is where money soft usually defaults to on the first installation. We find this can cause all sorts of errors and data junk/overload

Thanks (1)
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By ghewitt
26th Oct 2013 09:56

as far as I remember

Moneysoft is just one huge text file that you can edit with notepad - unless it has changed recently. You may be able to go in (good luck) and fix it.

Thanks (1)
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By Abutalib
26th Oct 2013 15:33

I got this kind error once and what I did was to call the moneysoft and they gave me advice how to solve it.

their staff if very friendly and supportive.

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Replying to CalCarver:
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By Sheepy306
26th Oct 2013 19:44

@ abutalib
Yes I agree they are very good on the support usually but Red Leader has already said they support weren't able to resolve the problem.

Incidentally I store my data files in my C:\Dropbox\Moneysoft folder, I'll investigate to see if this is causing a problem.

Thanks (1)
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By ghewitt
27th Oct 2013 02:56

Backup

It may be stable door and bolted horse but I make it a practice to back up frequently during the payroll (I use Flexipay) and at the end of payroll (pre-update) and after (post-update) and keep them as separate files. If you have a Gmail account you can use the G-Drive as off line storage. I recommend using the free encryption tool by Sophos if you do this and are using Moneysoft as the file is in plain text and readable in any text viewer.

It is not until you lose data that you realise what a good thing backing up is. Many people cannot be bothered but it only takes a few moments and can save hours/days/weeks in time and who knows how much money.

I recommend full disk imaging too, so that if your drive fails you can restore to a bare metal drive and be working again in a few minutes. I use Macrium Restore; there is a free version; well worth the time and effort. You can set this program to run automatically to back up the drive or files. What I like about it is is that you can 'mount' the image and access it as though it were just another drive; so if you only need to restore one file (or more) you can drag and drop.

I am not a salesman for any of the above but speaking from experience that I have no wish to repeat.

 

 

Thanks (1)
Replying to offshorejetsetter123:
Red Leader
By Red Leader
28th Oct 2013 10:35

response

Thanks guys for all the replies.

I too store the Moneysoft payroll files in C\Dropbox. Did you find moving the files from there helped with this problem?

Refresh doesn't do the trick. From memory, I think this even reduced the amount of data showing. My experience was similar to above, as I open each file, the data reappears for each re-opened file.

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Me!
By nigelburge
28th Oct 2013 13:05

Refresh works for me but...........

it un-archives all files and it is such a pain to archive the ones I don't want to see.

I just open all the files in turn and all details re-appear.

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By maureenme
24th Mar 2014 14:12

same problem in dropbox

We have same problem, also in Dropbox. After my call to Moneysoft I was advised do not use Dropbox to store main files, only backups. Dropbox is still updating so files after every syncing appears as after backups, only with file name in the window. As we have over 200 employers we did not figure out anything better than change destination folder on this in my computer.

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