Does anyone know how to obtain a client's PAYE Accounts Office Reference? The sole director/shareholder is abroad on business and the bookkeeper has suddenly quit. The client needs the accounts office reference to make the payment and I cannot find I having logged into the client's PAYE account and the physical files are locked away as payroll is sensitive information and only the director and bookkeeper have access. I am trying to get through to HMRC but still on hold after 40minutes! The director gets stressed if tax payments are not made on time.
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We managed to speak to someone at HMRC who was able to give us the reference over the phone for a client. The client had to pass security first as no 64-8 was in place/ This is not guaranteed though as in our experience it all depends on who you speak to and how helpful they are feeling!
Look in your payroll software...
Under RTI it is compulsory to enter it in the software, since you can't file without it.
Bank Statement
If payment has been made before it will be on the bank statement. Just amend the last 4 digits for the relevant payment period.