Quality Control Visits - small sole practitioner

Quality Control Visits - small sole practitioner

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Just a couple of queries:

What do you do for MLR?  Its is just photo ID + utility bill + a KYC form?  Do you update the KYC each year? ( or if no changes just initial that its been reviewed).  Presumably I don't need a policy so long as I do the annual webinar.  Its just me, no staff.

Do you update engagement letters when the institute changes the template or every 4 years or so?  I still have 2011 letters in place but the scope hasn't changed so surely no need to update ./.. or is there?

Do you update your TOB for existing clients?  I update for new ones.

Is there a program which can tailor engagement letters for new clients so I can type in name/address/ year end and pick say option 1 for accounts, option2 for CT, option 5 for PAYE etc?   

Hate admin. Urgh.  Probably in the wrong job.

Many thanks

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Scalloway Castle
By scalloway
31st May 2015 10:35

Mailmerge

I just use mailmerge in Word for engagement letters. The details for each client are in an Excel spreadsheet with fields for the appropriate option in the mailmerge letter.

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