query on P32 within HMRC software

Client completes own payroll using HMRC software, two employees, one employee is paid above tax and NIC threshold, the second employee is below the tax and NIC threshold.

Each month, client has prepared P11 and paid tax NIC across to HMRC, now it comes to the year end, the P32 schedule is not being populated and I cannot understand why?

I thought the P11 automatically fed into the P32, which in turn gives you the information to prepare the P35.  Is there a step that has been missed?  

Haven't had this problem with other payrolls that I run myself, so can't understand what has happened here.  Any ideas??

Thanks in advance

Comments
There is 1 comment. Login or register to view it.

Additional action required

Marion Hayes |
Marion Hayes's picture