Appreciate any help on this - created an invoice and updated it as normal, it now appears in the invoice list but not in the customer account...please help!
Replies (11)
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try looking at the activity log
and if you can find it you can see where the other side has posted
occasionally sage has a moment....!
usually if you have tried to delete a transaction - it is notoriously unpredictable as to whether or not it actually works!
I would run your TB and system check and see if it still balances.If it has managed to post a one sided transaction then it will not balance.
If not its probably a maintenance job to delete the one sided transaction.
Invoice
I know you said the invoice was updated but does it appear as posted in the invoice list?
Assuming that it does but is still missing from the Activity there are 2 possibilities:
1. There is a filter on the Activity so it does not show - if you look in Financials instead, can you see the transaction there?
2. There is a problem with the data - if you run Check Data, are there any errors?
John
Invoice
Is it a Product or Service Invoice? If a product, has the stock been reduced?
John
Invoice
If you are absolutely certain that it does not appear on the account then leave it as it is in the invoice list and just enter it as a batch invoice.
John