SAGE Nightmare

SAGE Nightmare

Didn't find your answer?

How many of you still using SAGE ? 

One of the worse companies to work with and I would like to warn anyone who is looking forward to start using SAGE.

The staff are rude and never respond to your emails and the worst company to deal with.  

Please careful before chosing SAGE. I will strongly recommend not to use SAGE. 

Replies (12)

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By Richard Willis
21st May 2014 11:02

Surely Not!

1)  With Sage you (nearly) get what you pay for.  If you want more pay more.

2) I have NEVER found the Sage staff anything but helpful and polite. I must therefore wonder why you think you were treated differently!

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By stratty
21st May 2014 11:08

Support

Can take a while to get through sometimes but always find the staff polite and helpful.

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By mrme89
21st May 2014 11:27

Read this site more often; it's not breaking news.

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By Sandnickel
21st May 2014 11:43

Don't usually comment on this recurring theme...

but I have to agree with the above posters. Every time I have been in contact with the helpline they have been nothing but helpful and have solved the query quickly with minimum fuss.

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By rockallj
21st May 2014 14:40

Not my experience!

I spoke to the helpline yesterday with an Accounts Production corruption problem. You have to wait a while to get through, but you can use the automated ring back service. I was telephoned back within the 20 minutes the recorded message stated and the lady couldn't have been more polite and helpful.

 

I don't particularly like the software and it costs far too much, but that is an aside. The staff were great.

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Replying to andy.partridge:
Red Leader
By Red Leader
21st May 2014 14:47

question?

What is your question?

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By andy.partridge
21st May 2014 14:49

Apparently

'How many of you still using Sage?'

 

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Teignmouth
By Paul Scholes
21st May 2014 16:13

In other words....

If we don't answer we don't use them.  So that must be nearly 300,000 of us, about time too.

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By sparenaut
21st May 2014 18:03

Sage

I have always found the Sage staff more than helpful. Have you tried subscribing to the Accountants' Club?

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By DMGbus
22nd May 2014 08:54

A few decades experience of Sage...

My experience of Sage since the 1980's to date has been as follows:

Helpline people usually helpfulCan be a long wait to speak to someone on the helpline (but isn't that normal across many software companies?)The root cause of Sage problems is poor and lazy programming - programmers appear to take shortcuts to help themselves save time rather than go the extra mile to make the software easy to use (they perhaps think that the users of their software are computer programmers who have the power of telepathy to read their Sage programmers' minds)

The latest example of Sage "lack of logic" software programming (wasted about an hour of a colleague's time yesterday) was as follows:

Partnership returns will no longer validate unless the nominated partner who signs the return is entered on the form. Sending round instructions on how to do this as it really isn’t obvious.

1.       Open business tax for the client.

2.       Click on ‘’years’’ icon across the top

3.       Highlight partner details down the left of the screen.

4.       A drop down menu then appears on right of screen.

5.       Highlight partner.

This must be done before info is sent to SA800 or any amendments made in partnership tax will be lost when fed through again

The PROPER WAY (=user-friendly way) of dealing with above would be a tickbox in the SA800 return module - but NO - we're talking Sage here! (Too much trouble for their programmers to make their software user-friendly).

I suppose there's a financial incentive for Sage to operate in this horrible way - earn money off users having to use their 0845 support line phone number to find out the "secret" routines invented by their software team.

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By Kazmc
22nd May 2014 09:25

Not Admitting Problems....

What specifically annoys me about Sage (Payroll) is that they never contact their clients to advise of 'known faults', the amount of times we call and are told 'oh yes that's known and this is the workaround', drives me mad! Surely if they can email newsletters to all clients a courtesy email to advise of known faults could easily be done?

They also seem to put fixes in the system to sort out their problems but when you call they try to make out it is just an additional procedure we need to do and nothing to do with trying to rectify their earlier mistakes.

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Replying to johnjenkins:
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By rockallj
22nd May 2014 15:11

Ah ha!

Kazmc wrote:

What specifically annoys me about Sage (Payroll) is that they never contact their clients to advise of 'known faults', the amount of times we call and are told 'oh yes that's known and this is the workaround', drives me mad! Surely if they can email newsletters to all clients a courtesy email to advise of known faults could easily be done?

They also seem to put fixes in the system to sort out their problems but when you call they try to make out it is just an additional procedure we need to do and nothing to do with trying to rectify their earlier mistakes.

Kazmc, the simple answer is to ditch Sage Payroll and use Moneysoft!

 

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