Sage payroll problems - anyone?
As a rather angry punter perhaps I am not the best person to ask this question.
I have spent at least 2 hours waiting to be answered on various calls to Sage to ask how to ensure my P35 showed SSP refunds, asking for help when my electronic banking setup was wiped before doing April payroll, and other matters. In the 2 cases concerned it definitely wasn't anything I had or hadn't done.
In case the two circumstances occur for you:
a) if the SSP refunds don't show up under the appropriate tab in Company Settings, just take the total refund shown on the Year's P32 and enter that figure in March under company settings.
b) remember when resetting up your ebanking to make sure the type of file used is a TXT file.
Why don't the software manufacturers check such basic things? Ah yes - they know we can't easily move elsewhere, so they can do what they like.
- Director Drawings 56 4
- Accounts Software 17 1
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- Managing Employee Expenses 187 7
- Help with HMRC investigation 145 3
- HMRC Agents Line 153 3
- Do I need to report this to SOCA 3,651 37
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- Incorporated when they should not have 230 8
- Company Director In Prison 397 10
- Tax position re this lease? 357 9
- Do I need a smartphone? 687 23
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- IHT 205 partnership and business interests 77 2
- Reasonable excuse for not filing returns....Death? 325 5
- AWeb - download file 128 2
- pension paid by company? 326 8
- Why would they want his purchase invoices?? 743 17
- Late annual return 124 1
- Property exchange - 8-year legal delay following fall-out 673
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- Cancelled 427
- Cancelled 364
- SAGE Payroll Data for Import to MS Dynamics AX 361
- Probiz 334
- Free-standing washing machine - unfurnished lettings 325
- Phishing emails purporting to be from CIPFA? 242
- Is this UK incapacity benefit taxable in UK or Jersey? 215
- Another HMRC computer glitch? 198