Sage payroll problems - anyone?
As a rather angry punter perhaps I am not the best person to ask this question.
I have spent at least 2 hours waiting to be answered on various calls to Sage to ask how to ensure my P35 showed SSP refunds, asking for help when my electronic banking setup was wiped before doing April payroll, and other matters. In the 2 cases concerned it definitely wasn't anything I had or hadn't done.
In case the two circumstances occur for you:
a) if the SSP refunds don't show up under the appropriate tab in Company Settings, just take the total refund shown on the Year's P32 and enter that figure in March under company settings.
b) remember when resetting up your ebanking to make sure the type of file used is a TXT file.
Why don't the software manufacturers check such basic things? Ah yes - they know we can't easily move elsewhere, so they can do what they like.
- Limited Company - Personal Bank Account 2,844 64
- Working out a daily rate 72 5
- Auto enrolment 1,193 13
- Payroll dates 78 5
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- Paint Manufacturer Flat Rate Scheme 402 23
- Withholding of tax 76 1
- missing 911 20
- Self-employed b/f losses 136 3
- Santander Scrip Dividend Scheme 80 1
- are receipts needed? 127 4
- Company overdue but wants to be struck off 506 16
- sole trader - operating under cis 186 4
- Claiming VAT and missing receipts 149 7
- Partnership merger 82 1
- A change from the old Q v NQ debate 720 25
- Know it alls (who don't) 844 19
- VAT on motor expenses 997 36
- Incorporation with pending court case 187 3
- Reposted question 167 2
- Skandia using wrong address 1,570
- Nil Rate Band Trust - index linked debt by way of charge over property 868
- International interest certificate 478
- NOVA 335
- Can Limited Company Buy Share of Rental Property? 246
- Management expenses for investment company 227
- Bonus Bonds 225
- Have we escaped Gift with Reservation of Benfit & Pre-owned asset charges? - Gift after benefit 216
- Help with tax codes on Sage 168
- Capital reduction 160