Sage payroll problems - anyone?
As a rather angry punter perhaps I am not the best person to ask this question.
I have spent at least 2 hours waiting to be answered on various calls to Sage to ask how to ensure my P35 showed SSP refunds, asking for help when my electronic banking setup was wiped before doing April payroll, and other matters. In the 2 cases concerned it definitely wasn't anything I had or hadn't done.
In case the two circumstances occur for you:
a) if the SSP refunds don't show up under the appropriate tab in Company Settings, just take the total refund shown on the Year's P32 and enter that figure in March under company settings.
b) remember when resetting up your ebanking to make sure the type of file used is a TXT file.
Why don't the software manufacturers check such basic things? Ah yes - they know we can't easily move elsewhere, so they can do what they like.
- Company formation and bank account 210 7
- How did you recalculate your payroll fees 636 8
- Accountant won't release working papers 2,521 44
- Client tied in to accountant. Unfair contract? 498 9
- Furnished Lettings - expenses normally bourne by tenant 391 8
- Importing Sage Data and Year End 182 2
- Legal structure of a group of friends producing a free newspaper 390 8
- OneNote is fantastic 471 11
- VAT Direct Debit 353 7
- S445 tax V's new dividend tax 436 8
- Self Assessment Software 682 21
- Share capital - death of a shareholder 434 13
- Self-assessment statistics 2,349 55
- Director started half way through the year no previous income. Pro rate NI 247 11
- Owning overseas property 236 1
- Fees to charge for Auto enrolment Pension for small Employers 345 3
- What's happened to Smith's Taxation 281 1
- Expedia say that they can't give me a VAT invoice 690 13
- Auto enrolment confusion 1,148 21
- PPR on a development? 242 4
- Self employed and HMRC Worldwide Subsistence Rates 651
- Acrobat Checkbox Help for New 64-8 400
- VAT on Export Outside EU and Conditional Sale 400
- Property letting & CAs 388
- 2015 tax year end 382
- Interest paid - do new rules affect Tax Credits? 381
- FCA regulated company in a small group 339
- Self employed consultant working in Ireland 265
- MLR and benefitting from the disclosure 236
- Market Invoice (P2P invoice discounting) tax treatment 230