We are constantly waiting for more thatn 25 minutes for a response from the Sage help line. Dispite subscribing to the Priority service at considerable cost.
Who else find this service unacceptable?. We are certainly considering moving away from Sage and recommending that our clients do the same.
Chris Gooch
Replies (3)
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No complaints here
I also subscribe to priority support and the only time I have to wait more that a few rings is the middle of the day, when they seem to be their busiest.
Are you using the special priority phone number?
I tend to e-mail ...
... much easier to explain the problem, then get on with something else, they don't take long to get back to you.
Moving away from SAGE is a separate issue, but one wonders why you need to call support so often, I doubt I use them more than two or three times a year.
I agree with OGA
Hi Chris (long time no etc)
It has started to dawn on people that charging for support is what's kept Sage alive for the past 20 years. The logic is that if Software is uncomplicated and well written, why would you (especially an accountant) need support? This is why the Cloud suppliers (even Sage) provide it as part of the cost.